GoTo has unveiled its latest AI-driven solution, GoTo Connect AI Receptionist, designed to revolutionize customer service for small and mid-sized businesses (SMBs). This virtual assistant operates 24/7, ensuring businesses never miss a call while streamlining daily operations.
Transforming Business Communication with AI
As part of the GoTo Connect Digital Workforce, this cutting-edge AI Receptionist leverages generative AI to handle incoming calls, automate routine tasks, and enhance customer interactions with minimal setup. By efficiently managing call volumes and responding to inquiries, the AI-powered receptionist helps businesses reduce operational inefficiencies and increase productivity.
Key Benefits of AI Receptionist
✔ Never Miss an Opportunity
With always-on coverage, businesses can ensure that no customer inquiries or potential leads slip through the cracks. The AI Receptionist also provides AI-driven follow-ups via email or CRM integrations, even during high call volumes or after hours.
✔ Improve Customer Service
By utilizing knowledge bases and FAQs, the AI Receptionist can instantly resolve common inquiries while seamlessly transferring complex issues to human agents. This capability enhances first-call resolution rates and reduces average handle times, improving overall customer satisfaction.
✔ Quick and Easy Deployment
Unlike other AI-powered solutions that require extensive setup, GoTo Connect AI Receptionist is ready for use within minutes. Businesses can easily configure response rules and monitor interactions to maintain service quality.
✔ Personalized Customer Engagement
The AI Receptionist supports over 10 languages, including English, Spanish, French, German, and Portuguese, ensuring businesses can maintain brand consistency across diverse customer interactions.
SMBs Praise the AI Receptionist
Businesses that participated in GoTo’s beta program shared positive feedback on the AI Receptionist’s efficiency:
- Armando Kling, Telecommunications Engineer at MV Transportation: “AI Receptionist has significantly reduced queue times by handling FAQs, allowing agents to focus on high-priority tasks.”
- Brian Lawhorne, VP of IT at Unio Health Partners: “This solution is a game-changer. It offloads pressure from our team and optimizes customer interactions.”
- Megan Walker, Sales Recruiting Manager at DoorDriven: “With AI Receptionist, we no longer have to filter sales calls manually—AI takes care of it effortlessly.”
The Future of AI in Customer Support
This AI-driven solution is just the beginning of GoTo’s broader digital workforce strategy. As AI continues to evolve, businesses are witnessing a shift toward intelligent automation that enhances human productivity rather than replacing it. With the rapid advancements in AI-powered virtual assistants, companies are increasingly investing in technologies that streamline operations and improve customer experiences. ServiceNow’s recent introduction of AI agents further demonstrates the growing trend of AI integration in business workflows.
GoTo Connect AI Receptionist is now available for SMBs looking to upgrade their customer service experience with the power of AI.
