SysAid has launched next-generation AI Agents designed to transform IT service management (ITSM) through automation and intelligent decision-making.
AI-Powered ITSM: A Game Changer
SysAid, a pioneering provider of enterprise IT solutions, has unveiled its cutting-edge AI Agents, now available in SysAid Copilot. These advanced AI-driven tools are designed to streamline IT operations, enhance security, and optimize workflow automation, enabling IT teams to work more efficiently.
Unlike conventional automation tools that merely suggest actions, SysAid AI Agents proactively anticipate needs, make intelligent decisions, and execute tasks autonomously. These AI-powered assistants integrate seamlessly with platforms like Azure AD, Intune, SharePoint, and Slack, ensuring a smooth orchestration of IT processes.
How SysAid AI Agents Enhance IT Operations
SysAid’s AI Agents specialize in various IT functions. For example:
- Automating employee onboarding processes across multiple systems.
- Identifying and flagging assets with expiring warranties to prevent disruptions.
- Analyzing IT tickets to detect trends and proactively resolve recurring issues.
These AI Agents operate within a highly secure and governed environment, incorporating SOC2 certification, GDPR compliance, customizable access controls, policy guardrails, and full monitoring to ensure data privacy.
Empowering Midsize IT Teams with Advanced AI
Traditional enterprise IT platforms often pose challenges due to their complexity, high costs, and lengthy implementation times. SysAid addresses these issues by offering an AI-driven ITSM solution that enables midsize IT teams to implement automation in weeks rather than months—without requiring extensive development resources or external consultants.
AI That Doesn’t Just Assist—It Acts
According to SysAid CEO Avi Kedmi, AI in ITSM has largely focused on automating repetitive tasks. However, with the introduction of SysAid AI Agents, the company is redefining intelligent automation, making it accessible to midsize businesses without the usual complexity and costs associated with enterprise solutions.
A recent survey conducted in SysAid’s 2025 State of Service Management Report revealed:
- 90% of IT professionals found SysAid improved service efficiency.
- 57% reported enhanced collaboration through AI-powered capabilities.
- 54% reclaimed valuable time for high-priority IT tasks.
AI Agent Builder: Customizing Automation with Ease
A key feature of SysAid’s AI platform is the AI Agent Builder, a no-code tool that allows IT teams to customize AI Agents to fit their specific needs. This intuitive interface enables users to define tasks, data sources, and desired outcomes effortlessly.
One of the early adopters, Scotia Investments, expressed satisfaction with the platform: “The intuitive interface made it incredibly easy to get started. I was able to set up and customize AI Agents without needing extensive AI knowledge. A solid 10 out of 10 for ease of use.” – Bryan Guinta, IT Operations & Infrastructure Manager, Scotia Investments.
Experience the Future of ITSM
Starting today, IT teams can deploy SysAid’s AI Agents immediately or use the AI Agent Builder to design tailored automation solutions.
SysAid will be hosting an exclusive launch event showcasing the capabilities of these AI Agents and presenting a framework for responsible AI adoption in ITSM. Additionally, the company is introducing a new module in its AI training and certification program, focused on secure AI usage.
With AI rapidly evolving, SysAid’s innovations mark a significant step forward in making AI-powered IT service management accessible to businesses of all sizes.
Stay ahead in IT automation—experience SysAid AI Agents today!
