Glia, a leading innovator in customer interaction technology, has announced a significant addition to its board of directors with the appointment of Michael Tessler, a distinguished leader in the contact center and cloud communications industry.
Michael Tessler, with over two decades of experience in scaling global technology companies, brings unparalleled expertise to Glia. As the co-founder and former CEO of BroadSoft, Tessler transformed the organization into a global leader in cloud communications. Under his leadership, BroadSoft expanded to serve clients in over 80 countries, employing more than 2,000 professionals. This remarkable trajectory culminated in the company’s acquisition by Cisco in 2018, positioning BroadSoft as a preferred cloud provider for major service providers worldwide.
Currently, Tessler co-leads True North Advisory, where he continues to empower customer-centric businesses to scale effectively. Sharing his enthusiasm about joining Glia, Tessler remarked, “When I first encountered Glia’s platform and its forward-thinking innovation strategy, I knew it was a game-changer. The company is revolutionizing contact center technologies by offering a seamless, modern approach to digital and phone-based customer service.”
Glia’s CEO and co-founder, Dan Michaeli, expressed his excitement about Tessler’s appointment, stating, “Having Mike on board is a tremendous asset for Glia. With his extensive experience guiding organizations from inception to significant growth, he offers invaluable insights and a deep understanding of our market and customers. Together, we aim to redefine customer interaction in the AI-powered landscape.”
This appointment aligns with Glia’s mission to disrupt traditional contact center paradigms and enhance digital-first customer service. Tessler’s strategic perspective is expected to fuel Glia’s growth and cement its position as a leader in the industry.
As companies increasingly explore AI-powered solutions to transform customer interaction, Glia’s continued innovation in this space highlights the importance of robust leadership. This strategic move is a testament to the company’s commitment to driving its vision forward in the digital age.
For more insights into how AI is reshaping organizational strategies, explore this article on AI’s transformative impact on business strategies.