PagerDuty, a global leader in digital operations management, has appointed David Williams as its new Senior Vice President of Product.
Williams is set to spearhead product development and growth for the PagerDuty Operations Cloud, ensuring the platform continues to meet the evolving needs of enterprises and partners. His leadership will focus on driving innovation, enhancing AI-powered automation, and refining the company’s product strategy.
Driving AI-Powered Innovation
Jeffrey Hausman, Chief Product Development Officer at PagerDuty, expressed enthusiasm about the new appointment: “We are thrilled to welcome David to the team. His expertise in AI and SaaS platforms will be instrumental in advancing PagerDuty’s capabilities and expanding its market footprint.”
Williams is recognized for his strategic vision and ability to align teams toward achieving business growth through storytelling and execution. His background in AI and automation makes him an ideal fit as the company continues to refine its cloud-based digital operations platform.
Impressive Track Record in SaaS and AI
Prior to joining PagerDuty, Williams co-founded Sticky Technologies, an AI-driven startup. He also held a leadership role at Zendesk, where he played a critical role in scaling revenue from $220 million to $1 billion. His three decades of experience in technology companies, including leadership positions at VerticalResponse, YP, Palm, and Handspring, have equipped him with deep expertise in product development and go-to-market strategies.
Shaping the Future of Digital Operations
Williams will report directly to Jeffrey Hausman and will oversee the evolution of PagerDuty’s cloud solutions. His appointment aligns with the company’s commitment to automation and AI-driven solutions that enhance operational efficiency and digital incident response.
Reflecting on his new role, Williams stated: “PagerDuty has built an incredible brand in digital operations. The Operations Cloud is uniquely positioned to lead the industry as AI and automation reshape enterprise IT. I’m excited to work with a world-class team to deliver groundbreaking solutions that empower our customers.”
Educational Background
Williams holds an MBA from Stanford University Graduate School of Business and a degree in aerospace engineering from Boston University.
His appointment signals PagerDuty’s continued investment in AI-driven automation, ensuring that its platform remains a market leader in digital operations and incident response.
For more insights on how AI is transforming enterprise operations, read about The Rise of AI Agents: Transforming Automation and Decision-Making.
