Notable and CityMD have joined forces to revolutionize patient access and operational efficiency using AI-driven automation.
In a groundbreaking move, CityMD, the largest urgent care provider in New York and New Jersey, has partnered with Notable, a leading AI automation platform in healthcare. This collaboration aims to streamline operations across 180+ urgent care centers, enhancing patient access while reducing administrative burdens.
Addressing the Growing Demand for Urgent Care
The demand for urgent care services has surged, with patient volumes increasing by 60% since 2019. As more individuals seek fast and accessible healthcare, operational inefficiencies can hinder timely treatment and patient satisfaction.
Through this partnership, CityMD will leverage Notable’s AI-powered automation to improve critical workflows, including patient registration, appointment scheduling, messaging, and payment processing. These enhancements will allow medical professionals to focus more on patient care rather than administrative tasks.
Revolutionizing Patient Experience with AI
By integrating Notable’s intelligent automation solutions, CityMD is set to redefine the patient experience. The platform will assist care teams by automating repetitive tasks, ensuring smoother check-ins and reducing wait times.
Dr. Dmitry Volfson, Chief Medical Officer at CityMD, emphasized the importance of efficiency, stating: “Our goal is to provide seamless, high-quality care whenever and wherever our patients need it. By streamlining administrative workflows, our clinicians can dedicate more time to patient interactions.”
Enhancing Healthcare Operations with AI Innovation
Notable’s AI-driven platform is designed to tackle urgent care challenges head-on. By automating processes that traditionally slow down healthcare services, the company is helping improve patient outcomes and boost operational efficiency.
Pranay Kapadia, CEO of Notable, highlighted the impact of this collaboration: “Urgent care serves as a crucial gateway to the healthcare system, yet inefficiencies can lead to unnecessary delays. With AI-powered automation, we are ensuring healthcare teams can work efficiently despite ongoing staffing shortages.”
This transformative partnership aligns with the broader trend of AI revolutionizing healthcare operations, offering a glimpse into the future of automated medical services.
A Future of AI-Driven Healthcare
The integration of AI in urgent care is just the beginning. As technology continues to evolve, more healthcare providers are expected to adopt automation tools to enhance efficiency and patient satisfaction.
With over four million patient encounters annually, CityMD’s collaboration with Notable underscores the growing role of AI in modern healthcare. By automating key processes, this partnership is paving the way for a more accessible, efficient, and patient-centric healthcare system.
