M-Files, a pioneer in knowledge work automation, has expanded its leadership team with two key hires aimed at enhancing customer experience and product innovation.
New Leadership to Drive Growth
The company appointed Heather Guntrum as Chief Customer Officer and Tony Grout as Chief Product Officer. These strategic hires come shortly after the appointment of Jay Bhatt as CEO, forming a leadership team focused on accelerating product innovation and customer success.
“With the market at a pivotal moment, we have a unique opportunity to grow as businesses increasingly rely on AI-powered solutions for decision-making,” said Jay Bhatt. “Heather and Tony will ensure that our product development and customer engagement strategies align seamlessly, benefiting both M-Files and our customers.”
Enhancing Customer Experience
As Chief Customer Officer, Heather Guntrum will oversee Customer Experience, including Success Management, Renewals, and Support. With nearly two decades of experience in enterprise software, she has held leadership roles at Zywave, Alfresco, and SDL.
“M-Files has built a reputation for exceptional customer experience, as demonstrated by our industry-leading retention rates and positive reviews,” said Guntrum. “My focus will be on strengthening engagement, improving support, and ensuring customers maximize the platform’s capabilities.”
Driving AI-Powered Product Innovation
In his role as Chief Product Officer, Tony Grout will lead product innovation with a strong emphasis on AI-driven solutions. Grout brings experience from leadership positions at Showpad, Alfresco, Atlassian, and Microsoft.
“M-Files differentiates itself with a metadata-driven approach that ensures data is connected, compliant, and secure,” said Grout. “As we evolve our AI capabilities, we will continue to deliver intelligent solutions that enhance efficiency and streamline workflows.”
Positioning for the Future
M-Files is poised to capitalize on the increasing demand for AI-driven knowledge work automation. With a strengthened leadership team, the company aims to advance its AI-powered platform, helping businesses unlock the full potential of their data.
For organizations seeking to stay ahead in AI-powered knowledge management, M-Files’ latest leadership moves signal a clear commitment to innovation and customer success.
