Revolutionizing IT Management with AI and Automation
GoTo, a leading name in business communication and IT management, has introduced a series of groundbreaking updates to its flagship solutions—GoTo Resolve and LogMeIn Rescue. These new features leverage advanced AI capabilities, automation, and smarter workflows, empowering IT teams to operate more efficiently and proactively address evolving endpoint management challenges.
As IT landscapes grow increasingly intricate, businesses require tools that transcend reactive troubleshooting. GoTo’s enhancements aim to shift IT operations towards proactive problem-solving, enabling teams to maximize resources while maintaining control over complex infrastructures.
Key Innovations in GoTo Resolve
The latest updates to the GoTo Resolve Unified Endpoint Management (UEM) solution are tailored to meet the demands of small and midsize businesses (SMBs) and Managed Service Providers (MSPs). These features include:
- AI-Powered Helpdesk Enhancements: Expedite ticket resolutions with automatic summaries, suggested replies, and a user-facing troubleshooting assistant.
- AI-Enhanced Knowledge Base: Simplify IT knowledge sharing with automated creation, management, and retrieval of critical troubleshooting guides.
- Windows Update Policies: Automate patch management to bolster system security effortlessly.
- Expanded Remote Execution: Streamline workflows with a robust script library and pre-built automation templates.
- Problem Management: Link and manage related tickets seamlessly, gaining insights into recurring incident patterns.
Enhancements in LogMeIn Rescue
LogMeIn Rescue also received significant updates to support enterprise-scale IT operations more effectively. These upgrades include:
- Redesigned Device Manager: Improve large-scale device management with an intuitive and efficient interface.
- Unattended Privacy Mode: Safeguard sensitive information during remote support sessions with screen blanking and mouse locking features.
Driving Proactive IT Support with AI
GoTo’s innovations don’t stop here. Among the 60+ features launched in 2024, notable advancements include:
- GoPilot Interactive AI Assistant: An always-on AI agent that autonomously detects, resolves, and prevents endpoint issues while providing IT agents with real-time support.
- Self-Healing Alerts: Proactively resolve potential problems before they disrupt business operations.
- Software Asset Management: Manage software inventories directly from the console for greater efficiency.
- New Integrations: Launch and share support sessions seamlessly with integrations for Jira Service Management, ConnectWise Manage, and Freshdesk.
Scaling IT Operations with Enhanced Flexibility
LogMeIn Rescue has also introduced features to further enhance flexibility and support delivery:
- Rescue Web Technician Console: Deliver support from any device through a browser-based console, eliminating the need for pre-installed software.
- Improved Integrations: Streamline workflows with integrations for Microsoft Teams, Jira Service Management, and enhanced Salesforce support.
Empowering IT Teams for the Future
Olga Lagunova, Chief Product and Technology Officer at GoTo, emphasized the company’s dedication to innovation: “These updates leverage AI, automation, and integrations to transform how IT teams operate. By enabling proactive problem-solving, scalable support, and more efficient workflows, businesses of all sizes can thrive in an ever-changing technological landscape.”
As businesses continue to adapt to digital transformation, GoTo’s advancements serve as a testament to the pivotal role of AI in reshaping IT management and support systems. To explore how AI is evolving across industries, check out our coverage on IBM’s bold AI-driven consultancy initiatives.