Genpact has been recognized as a Horizon-3 Leader in Generative Services by HFS Research, marking a significant milestone in the field of generative AI and enterprise solutions.
The recognition comes from the HFS Horizons: Generative Enterprise Services 2025 report, which evaluates leading professional service providers based on their ability to deliver transformative value to organizations leveraging advanced AI technologies. Genpact’s inclusion highlights its exceptional industry expertise and innovative use of AI to drive business outcomes.
The Evolution of Agentic Intelligence
Agentic Intelligence represents a paradigm shift in AI adoption, requiring enterprises to go beyond traditional implementations. According to Riju Vashisht, Chief Growth Officer at Genpact, businesses must now deploy intelligent solutions at scale, powered by deep operational insights and industry-specific expertise. Genpact is at the forefront of this transformation, enabling its clients to achieve efficiency and scalability in their AI initiatives.
Key Trends in Generative AI
The report from HFS Research identifies several pivotal trends shaping the future of generative AI services. These include the rise of Agentic AI, the transition to Services-as-Software, and the growing importance of hyper-personalization and AI-driven ecosystems. These trends underscore the need for scalable and intelligent automation, aligning with Genpact’s strategic approach to innovation.
Genpact’s AI Factory: A Game-Changer
One of the standout highlights in the HFS report is Genpact’s AI Factory, recently rebranded as the Genpact AI Gigafactory. This groundbreaking initiative serves as an AI accelerator, enabling enterprises to rapidly transition from pilot projects to full-scale AI production. By combining advanced AI capabilities with domain-specific knowledge, Genpact delivers measurable and transformative outcomes for its clients.
Expert Validation
David Cushman, Executive Research Leader at HFS Research, praised Genpact’s ability to deliver sustainable growth through its innovative generative enterprise services. “With a combination of cutting-edge AI expertise and deep industry knowledge, Genpact consistently positions itself as a trusted partner in driving business success,” said Cushman.
For enterprises seeking to leverage the power of AI, Genpact’s offerings provide a compelling value proposition, reinforced by its ability to execute strategic projects with precision and innovation.
Industry Impact and Future Outlook
As the generative AI landscape evolves, the HFS Horizons report evaluates 40 service providers on metrics such as their execution, innovation, and market impact. Genpact’s recognition as a leader solidifies its position as a key player in the ecosystem, helping enterprises navigate the complexities of AI adoption.
In a related development, the application of generative AI to enterprise operations is also transforming the broader organizational ecosystem. Learn more about these innovations in How AI Orchestration is Transforming Enterprise Operations.
As businesses continue to embrace generative AI, Genpact’s leadership and expertise will undoubtedly play a pivotal role in shaping the future of enterprise solutions.