Conduent Incorporated has introduced Conni, a groundbreaking AI virtual assistant powered by generative AI, aimed at enhancing efficiency and customer experience across its platforms.
Conni: A Leap Forward in AI-Assisted Services
As part of its continued AI innovation, Conduent has launched Conni, an advanced virtual assistant designed to streamline operations and improve user interactions. Built on Microsoft Azure OpenAI Service, Conni integrates artificial intelligence to deliver precise, real-time responses, ultimately reducing workload and enhancing productivity for businesses and government organizations.
Transforming Employee Experience with AI
One of the first implementations of Conni is in Conduent’s Life@Work® Connect Experience Platform—a centralized, secure system that simplifies employees’ access to vital benefits information. The platform, which already includes AI-driven tools like JellyVision and TALON, now leverages Conni to provide personalized, on-demand assistance to employees navigating their health, wealth, and wellness benefits.
With Conni, employees can:
- Ask questions using natural language without technical jargon.
- Receive instant, tailored answers about benefits, including health savings accounts and flexible spending accounts.
- Easily navigate to relevant resources and complete transactions related to life events and employer programs.
- Seamlessly transition to live customer support when necessary.
AI-Driven Efficiency for Businesses
By integrating generative AI, Conduent aims to optimize business processes, enhance client engagement, and reduce administrative overhead. DeeAnna Warrington, Principal Research Analyst at NelsonHall, emphasized the impact of AI-driven tools like Conni, stating that they significantly improve efficiency, lower operational costs, and enhance customer experiences.
Real-World Use Cases
For example, if an employee requires physical therapy after an injury, Conni can quickly provide information such as:
- “Where is the best physical therapy center near me?”
- “How much is available in my health savings account to cover treatment costs?”
By leveraging employee-specific coverage data and health plan details, Conni delivers precise, actionable answers.
Advancing AI Solutions for the Future
Conduent remains committed to integrating cutting-edge AI into its platforms, ensuring smoother business operations and better user experiences. As AI continues to evolve, the company’s approach aligns with the broader industry trend of harnessing AI for operational excellence.
For organizations exploring AI-powered solutions, understanding the risk frameworks associated with AI deployment is crucial to ensuring responsible and effective implementation.
Conduent’s latest innovation with Conni solidifies its position as a leader in AI-driven business solutions, paving the way for a more efficient, intuitive, and responsive digital workplace.
