Whatfix has introduced ScreenSense, a groundbreaking AI technology designed to enhance digital adoption across enterprises.
As a global leader in Digital Adoption Platforms (DAP), Whatfix has taken a significant leap forward with the release of ScreenSense. This AI-powered innovation is engineered to streamline digital workflows by enabling software to interact with graphical user interfaces much like a human would. Built upon a sophisticated Computer Use model, ScreenSense integrates enterprise business knowledge to elevate user experiences and improve efficiency.
A New Era of Digital Adoption
ScreenSense incorporates advanced AI capabilities such as precise context detection, behavioral intelligence, and inference-based decision-making. By leveraging patented algorithms, this technology adapts dynamically to evolving digital environments, ensuring seamless software interactions for users.
“ScreenSense is at the core of our AI-driven approach to digital adoption,” said Khadim Batti, CEO and Co-Founder of Whatfix. “By simplifying enterprise technology adoption, we are making digital transformation more intuitive, scalable, and impactful.”
Key Features and Innovations
- AI-Powered Context Awareness: Detects elements and user intent in real time to personalize guidance.
- Behavioral Intelligence: Learns from user actions to refine digital workflows.
- Inference-Based Assistance: Provides predictive recommendations based on enterprise usage patterns.
Whatfix’s 2024 Growth and Market Impact
The past year has been a landmark period for Whatfix, with notable achievements that underscore its influence in the digital transformation space:
- 38% Year-over-Year Revenue Growth: A testament to strong market demand.
- 12 New Fortune 500 Clients: Expanding its reach across BFSI, Manufacturing, Retail, and Tech sectors.
- 111% Enterprise Net Revenue Retention (NRR): Demonstrating deep customer trust and integration.
Expanding AI Capabilities and Industry Leadership
Whatfix has also introduced several key advancements in AI-powered digital adoption:
- “Ask Whatfix AI”: A GenAI-powered conversational analytics tool that allows users to interact with engagement data through a chat interface.
- AI Sentiment Analysis: Enables organizations to extract actionable insights from user feedback.
- DAP on OS: A desktop companion that enhances productivity by streamlining enterprise communication.
Recognition and Industry Accolades
Whatfix has received numerous industry recognitions, further solidifying its position as a leader in AI-driven digital adoption:
- Gartner’s Voice of the Customer: Recognized as the only Customer’s Choice vendor in DAP.
- Everest Group: Leader & Star Performer for five consecutive years.
- IDC MarketScape: Positioned as a leader in AI innovation and enterprise adoption.
Looking Ahead: AI-Powered Transformation
With a $125M Series E funding boost, Whatfix is set to expand its presence across North America, Europe, and APAC. The company is also entering new high-growth markets in the Middle East and Southeast Asia, focusing on industries such as Insurance, Pharma, and BFSI.
As AI continues to reshape enterprise operations, tools like ScreenSense will play a crucial role in ensuring seamless digital adoption.
