Thoughtful.ai, a rising leader in AI-driven revenue cycle automation, has announced a significant growth investment from New Mountain Capital, a private equity firm managing over $55 billion in assets.
Founded in 2020 by Alex Zekoff and Dan Parsons, Thoughtful.ai is transforming how healthcare providers manage their revenue operations. With the new funding, the company aims to scale its platform and deepen the integration of artificial intelligence into healthcare systems, addressing long-standing challenges in cost, efficiency, and scalability.
Driving Innovation in Healthcare Revenue Cycle Management
Thoughtful.ai specializes in developing AI agents specifically tailored for streamlining healthcare revenue workflows. Their intelligent automation tools help medical institutions enhance accuracy, reduce operational expenses, and improve service delivery. This allows healthcare professionals to concentrate more on patient care while minimizing administrative burdens.
“This partnership is a pivotal moment for us,” said Alex Zekoff, CEO of Thoughtful.ai. “By aligning with New Mountain Capital, we’re not just investing in technological expansion—we’re investing in reshaping the healthcare experience for providers and patients alike.”
Strategic Vision for the Future
Thoughtful.ai envisions a future where AI agents become core components in the healthcare infrastructure. The company’s mission is to build smarter, more agile operations that support patient-centric care across the industry. With this new funding, the company plans to enhance its platform’s capabilities and broaden its reach within the healthcare ecosystem.
Dan Parsons, Chief Experience Officer, added, “Our goal has always been to drive systemic improvements through intelligent automation. This capital infusion enables us to bring our vision of agentic AI to more healthcare providers, helping them unlock new levels of performance and care quality.”
Backing from a Proven Healthcare Investor
New Mountain Capital brings valuable industry knowledge and a strong track record in healthcare technology. “We believe Thoughtful.ai is at the forefront of a revolution in healthcare operations,” said Matt Holt, Managing Director at New Mountain Capital. “Their AI-driven tools offer a transformative approach to revenue cycle management, helping providers cut costs, increase productivity, and ultimately deliver better patient outcomes.”
This strategic investment aligns with the growing trend of AI integration into healthcare workflows. In fact, a similar move was seen when Accenture implemented over 450 AI agents to automate operational tasks and improve efficiency—highlighting a broader industry shift toward intelligent automation.
What’s Next for Thoughtful.ai?
With regulatory approvals pending, the transaction is expected to close in the second quarter of the year. Once completed, Thoughtful.ai will accelerate development of its AI-powered platform while expanding its reach across more healthcare organizations looking to modernize their financial operations.
As AI adoption continues to rise, Thoughtful.ai is positioned to lead the charge in redefining how the healthcare industry approaches operational excellence and patient-focused innovation.
